Help centre
Field worker
Field worker guides and lessons.
Getting started as a field worker
3 min readWho this is for: engineers, technicians and anyone completing jobs on site. What you will learn: how to sign in, find your work, and understand what the office expects from each jo...
Working a job
3 min readWho this is for: field workers. What you will learn: the on-site routine that produces a clean, billable, defensible job record. Arrive and start Park safely and follow the site'...
Checklists and evidence
2 min readWho this is for: field workers. What you will learn: how to complete a checklist correctly and capture evidence that will stand up to review. How a checklist behaves It is a snap...
Defects, parts and follow-up work
2 min readWho this is for: field workers. What you will learn: how to report a fault without losing the commercial or safety follow-up. Defect or note? Record Use it for Note A conver...
Time, expenses and availability
3 min readWho this is for: field workers. What you will learn: how to record billable time, claim expenses and tell the office when you are available. Record time Use the job timer, not a no...
Offline use and syncing
3 min readWho this is for: field workers using the worker PWA or Android app. What you will learn: how to work without signal and get everything back to the office safely. Before you lose si...
Safety, documents and acknowledgements
2 min readWho this is for: field workers. What you will learn: how to read the right documents, acknowledge required reading and work safely on site. Before you enter site Read the Access i...
Troubleshooting for field workers
3 min readWho this is for: field workers. What you will learn: what to try before you call the office. Login Symptom Try Password rejected Check Caps Lock and the workspace address;...
Reporting incidents and asking for help
4 min readWho this is for: field workers using the Android app. What you will learn: how to report an incident, near miss or hazard, request supervisor assistance, and understand what happen...
Shift and visit checks
3 min readWho this is for: field workers using the Android app. What you will learn: how start/end of shift and start/end of visit checks work, what a gate means, and what happens when you a...
Field glossary
2 min readTerm Meaning Acknowledgement A record that you read a controlled document. Asset The specific equipment you are working on. Assignment Your scheduled time on a job. Branc...
Install and use the worker PWA
2 min readWho this is for: field workers who use a browser instead of the Android app. What you will learn: how to install the PWA, sign in, and what works offline. What the PWA is The PWA i...
Safety checklists, RAMS and SPA
3 min readWho this is for: field workers and supervisors. What you will learn: what a RAMS and SPA are, how to complete a safety checklist, why a job may be blocked, and what to do when cond...
Using the online help
2 min readWho this is for: field workers using the web workspace, the PWA or the Android app. What you will learn: how to open the help centre and find the answer without leaving the job. Op...